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Complaints Procedure

Complaints Procedure

We acknowledge that despite our best endeavours we may not be able to please all of our clients or service recipients all of the time.

If you are dissatisfied with our response times, or you are not happy with the service you have received, please feel free either to write to us, at PO Box 450, Stevenage, Hertfordshire, SG1 9GU, for the attention of our Customer Services Manager, or contact us on email at [email protected]

This is what you may expect from us if you should have cause to make a complaint. We will:

Through the complaints procedure process we will be in discussion with all parties concerned. We may also need to refer back to the complainant, or refer to third parties for additional or corroborative information. In the event that this may affect the timeframe within which we aim to deal with a complaint received we will advise the complainant accordingly.

We will use our best endeavours to put right any wrongs in order that the complainant may have continuing confidence in our abilities and the service being provided.

Red Brick Management is a member of the The Property Ombudsman and should a dispute not be resolved within 8 weeks from your activation of our complaints procedure contact can be made to The Property Ombudsman whose details are as follows:

The Property Ombudsman

Milford House

43-55 Milford Street




Tel : 01722 333306

Website :

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Just wanted to say a big thank you to all at Red Brick Management, not only have you been first class in understanding our needs you've also been a pleasure to work with.
Chessington Mansions
We Directors sat and had a meeting about the development last night and the guys are extremely happy with how Red Brick are managing the development. In particular, the lowering of service charges and quick response times which were the two issues we had with our former managing agent!
Tallis Court
Well done that is a great result and sets a precedent for any further monies that may be due. thank you very much indeed for a great job on our behalf.
Mornington and Silverthorne Lodge
We were unimpressed with our previous management company and decided to give Red Brick a trial period with strict targets to meet - relating to response times, costings, and general maintenance of the development of 238 apartments.
Monument Court

If you wish for more information on Red Brick Management, then please get in contact

Email: [email protected] Tel: 01438 303333